Windows users are more or less in a customer-supplier relationship:
They pay for software, for warranties, for support, and so on. They
expect software to have a certain level of usability. They are
therefore used to having rights with their software: They have paid
for technical support and have every right to demand that they receive
it. They are also used to dealing with entities rather than people:
Their contracts are with a company, not with a person.
Linux users are in more of a community. They don’t have to buy the
software, they don’t have to pay for technical support. They download
software for free & use Instant Messaging and web-based forums to get
help. They deal with people, not corporations.
A Windows user will not endear himself by bringing his habitual
attitudes over to Linux, to put it mildly.